Frequent questions

What are the available shipping methods?

Our store cooperates with the company ELTA Courier and the parcels are sent within 1 day. Otherwise you can call us and order by phone and pick up from our store.

How much does shipping cost?

The cost of transport is fixed at 3.20.

What is the estimated time of sending – receiving the orders?

If the orders are approved by the store and delivered to the transport company, the delivery time is estimated from 1 to 3 working days. In any other case the customer will be informed via email or by phone.

What are the available payment methods?

Initially you can pay with cash or card upon delivery with the method of cash on delivery where +2 euros are charged. Otherwise you can choose the deposit in a bank where when the amount is deposited in the company’s account then the order will be sent. You can also make your payment online in the secure environment of the National Bank.

What can I do if I want to return a product?

You can contact our store within 7 days to launch the return of the product.

How can I cancel an order?

If you want to cancel an order, you can contact us via email at info@studiotrasias.gr or call us at + 2467 083091.